Delivery Policy:

1. Shipping Areas: We currently offer delivery services within Bangladesh. We are continually working to expand our shipping areas, so please check our website for updates.

2. Shipping Timeframes: We aim to dispatch orders within 2 business days from the date of purchase. Delivery times may vary depending on your location and courier service availability. Estimated delivery times will be provided at checkout.

3. Shipping Fees: Shipping fees will be calculated based on the weight of your order and your delivery location. The shipping cost will be displayed at checkout before you finalize your purchase.

4. Tracking Orders: Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

5. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We will not be responsible for any delays or losses resulting from incorrect or incomplete address details.

6. Delivery Attempts: If a delivery attempt is unsuccessful, our courier service will usually make multiple attempts to deliver your order. If all attempts fail, your order may be returned to us, and additional shipping charges may apply for re-delivery.

7. Delivery Confirmation: Upon receiving your order, please inspect the package for any signs of damage or tampering. If you notice any issues, please contact us immediately.

Return and Refund Policy:

1. Eligibility for Returns: You may return items within 3-5 days of receiving your order for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to return the item. Please note that shipping fees for returning items will be at your expense unless the return is due to an error on our part.
3. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 7 business days.
4. Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. Additional shipping charges may apply for exchanging items.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photographic evidence of the damage. We will arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items: Certain items, such as perishable goods, personalized products, and gift cards, are non-returnable.
7. Return Shipping Address: The return shipping address will be provided to you by our customer service team once your return request is approved.